VOLIADEDICATED TO WHAT’S NEXT
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Support

Always On. So You Can Move Forward.

Our expert support team ensures your infrastructure runs smoothly — 24/7. From hardware and storage to networking and AI systems, we’re here when you need us.

24/7 Monitoring & Support
Expert Engineers
SLA-Backed Service
Proactive Issue Resolution
Our Support Services

Comprehensive support across your infrastructure

We provide end-to-end support for all infrastructure components in our data centers. Deep technical expertise and a proactive approach keep your systems secure, reliable and high-performing.

Hardware Support

Support for servers, storage and networking equipment, including RMA management.

Infrastructure Monitoring

24/7 monitoring of all critical systems with proactive alerting.

System Management

OS updates, firmware management, performance tuning and capacity planning.

Network Support

Support for routing, switching, firewalls and network infrastructure.

Storage Support

SAN, NAS and object storage support, including data integrity and performance checks.

AI Infrastructure Support

Specialized support for GPU servers, AI workloads and high-performance computing environments.

Service Level Agreement

Clear commitments. You can count on.

Our SLAs are designed to give you confidence and operational stability. We continuously monitor, measure and improve our infrastructure.

99.99%

Power availability. For equipment connected to both A and B power feeds in our data centers.

99.5%

Network availability. For access by IP to local and international networks.

24/7

Monitoring & support. Our team is available around the clock to monitor, respond and resolve issues.

Service Credits

When applicable SLA commitments are missed, service credits are automatically applied to your next invoice.

Remote Hands

On-site support when you need it.

Our local teams in all data center locations can perform physical tasks on your behalf.

Power cycle, reset or restart

Cable replacement and reconnection

Hardware installation and removal

Visual inspection and troubleshooting

Custom tasks upon request

How It Works

A simple support process

01

Contact Us

Reach out via our portal, email or phone — available 24/7.

02

We Assess

Our engineers analyze the issue and identify the best solution.

03

We Resolve

Fast, effective resolution with clear communication throughout the process.

04

You Stay Ahead

Proactive monitoring and continuous improvement prevent future issues.

Ready for what’s next?

Your infrastructure. Our responsibility.

Tell us about your project, and our team will help you find the right solution.

Contact Support

Draft — company and processing details awaiting confirmation. This is not a final privacy notice.

1. Introduction

This draft describes privacy matters for the Volia website. It does not cover personal data processed within customer infrastructure under separate service agreements. Volia is the website brand; the legal entity responsible for personal data and its registered address remain to be confirmed.

2. Information and the current website

The current contact form has no submission connection and the newsletter subscription is disabled. The website code does not send information entered in those fields to Volia. When contact services are enabled, information voluntarily supplied may include your name, company, contact details and project requirements. Hosting and delivery services may process technical request data, such as IP addresses, browser information, requested pages and timestamps. The exact logging practices and provider roles still need confirmation.

3. Purposes and legal grounds

The intended purposes are to respond to enquiries, prepare requested proposals, deliver agreed services, operate and secure the website, and meet applicable legal obligations. Depending on the activity, the relevant legal ground may be steps requested before a contract or performance of a contract, a legal obligation, legitimate interests in operating a secure service, or consent where required. Each purpose and legal ground must be confirmed before the corresponding data collection is enabled. Consent, where used, can be withdrawn without affecting the lawfulness of earlier processing.

4. Providers and international transfers

Website hosting, delivery and future communication providers may process data to supply their services. Disclosures may also be necessary to meet legal obligations. The provider list, data locations and any transfers outside the European Economic Area remain to be verified. Where international transfers require safeguards, the applicable mechanism must be identified in the final policy.

5. Retention and security

Retention periods and the security measures used by Volia and its providers still require confirmation. The intended approach is to retain personal data only for as long as necessary for the stated purpose, applicable legal requirements and the handling of legal claims, and to apply appropriate technical and organisational safeguards. This draft does not promise a specific retention period or guarantee absolute security.

6. Cookies and analytics

The current website code does not set analytics or advertising cookies and contains no analytics or advertising tracking scripts. Hosting or platform services may use their own technologies; these have not yet been fully audited. Any future use of non-essential cookies must be described and, where required, consent obtained before they are used. Browser settings let you manage cookies, but are not a substitute for consent where it is required.

7. Your rights

Where the GDPR applies, you may have rights to access, correct or erase personal data, restrict processing, object to processing, and receive or transfer data where the relevant conditions are met. You may withdraw consent at any time where processing relies on it. You may lodge a complaint with a competent data protection authority, including in your place of habitual residence, work or the alleged infringement. A verified channel for privacy requests has not yet been provided; this draft does not offer an active request channel.

8. Automated decisions and external websites

The current website code does not make automated decisions about visitors or carry out profiling. External websites linked from this website have their own privacy practices; review their policies before providing personal data.

9. Updates and outstanding details

This text will need updating as the website and services develop. Before it becomes a final policy, Volia must confirm the responsible legal entity, a privacy contact channel, actual processing purposes and legal grounds, providers, retention periods and any international-transfer safeguards. General company contact: info@volia-cloud.com. The postal address and telephone number remain to be confirmed.

Legal details and approved policy text to be provided by Volia.

Legal details and approved policy text to be provided by Volia.